Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
My granddaughter has forgotten Apple password. Her Apple ID is correct. We can not access her google mail account for Apple to reset the password. I cannot find a link to use account recovery. Any help be appreciated. Tried the I forgot and all that. Thank you
The Recovery Process is an automated process and length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery
The Recovery Process is an automated process and length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery
Did you read the article I posted a link to?
If you're unsuccessful using any of these methods, go to appleid.apple.com and choose Forgot Apple ID or password. Provide as much information as you can, then start the account recovery waiting period. We know this delay is inconvenient, but it's important so that we can keep your account and information safe.
If necessary, there is a contact link.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
Thank you yes i have been on the link you sent me twice, once on the locked i pad and also on my i pad and laptop. It asks me to enter the apple id which is correct but then only offers me to be sent an e mail, no other info is requested. thanks is there anything else. it is an old i pad 2
Further to my posts yesterday, I have restored the I pad through I tunes erasing everything. However when it begins to set up again it has activation lock due to find my I pad being enabled on it. It still says the I pad is locked. How long will it stay locked for is it 24 hrs ? I think we now have the correct password to get in it once it is not disabled anymore. If it stays disabled will I need take it to Apple shop. Thank you
You are welcome. If you have the correct ID and password, you should be able to turn off Find My iPad and unlock the iPad.
I need a link to try to get into the account recovery process, I did it once before but cannot access anything to put in recovery mode
I am only getting an option to reset by e mail which is no use to me
You are welcome. Try Apple ID Support to see what they suggest.
Thanks will do kind regards
You are welcome.
Thanks spoke to apple care if i cannot unlock it tom i have to ring them they have given me a case number. Many thanks
You are welcome. Good luck.
Thanks a lot
Account recovery
