How do you unlock an account in Apple School Manager

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--- Apple School Manager HELP --- https://help.apple.com/schoolmanager/#/tesd37cec318

Get Support

You can get support for Apple School Manager through various Apple resources:

• Education Support (for additional online support resources).
• Prepare to upgrade to Apple School Manager (if you previously enrolled in Apple Deployment Programs).
• Contact Apple for support and service (for help using Managed Apple IDs, managing devices, and deploying apps).
• Call the phone number for Education customers if there is one in your country or region. Otherwise, ask to speak to an Education Support advisor. To see what’s available in your country or region, go to Availability of Apple programs and payment methods for education and business.
• AppleCare Professional Support (for IT departments).
• iTunes Store Customer Support (for help with volume purchase accounts and billing).
• Call your local AppleCare Enrollment Support numbers (for help enrolling in Apple School Manager).

Good Afternoon,

Reset the user password in Apple School. With the download of the temporary password, log the student back in with the temp password, then it will ask for a new password. At this point, place your student's password in twice and it is ready to go for that student.