When I download files from safari ver 12.0.0.2 on Mojave OS it freeze and I get the coloured icon spinning without stopping until the download is finish, mean while I can't use the safari.
I cleared the safari cash without any help.
Help please?
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Quit/reopen Safari and test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Quit/reopen Safari and test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
You are welcome. To reinstall Safari, you have to reinstall the OS.
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Etrecheck – System Information
If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
The EtrteCheck report doesn't show any problem with the system.
I would uninstall AdBlock extension and test.
Shut down the Mac. Power off the router. Unplug it from the wall. Wait a while. Plug it back in. Power the router on.
Power the Mac back on.
1. If Safari is slow, stops responding, quits unexpectedly, or has other issues
https://support.apple.com/en-us/HT203353
2. Start up in Safe Mode.
Once in Safe Mode, click the “Restart” button at the bottom. https://support.apple.com/en-us/HT201262
If Safari works properly when in Safe Mode, the problem can be attributed to a third party software most of the time.
Download EtreCheck: https://etrecheck.com/maspro and post the report here.
Click, “Free Download” button and then “Click to download” button,
open Downloads folder, click on it to open, and then select ”Open”.
Click on the bouncing EtreCheck icon in the Dock.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” .
Please post the report here when you reply.
Download Safari Technology Preview and try test.
Safari Technology Preview is a self standing developer version of Safari with some advanced features.
Bookmarks will be automatically imported.
After testing, you can remove it from Applications folder if you wish.
Sometimes relaunching Finder may help when downloading issues manifest.
Quit all applications.
Hold shift key down, click in the menubar and choose "Force Quit Finder".
Screen will blink for a nanosecond.
Try quitting the Magnet application to see if that makes a difference.
Hey,
I want to update ... I reinstalled the operating system again and unfortunately the problem still exists. Once a file is downloaded to the external drive the Safari is stuck.
In safe mode the Safari downloads without a problem to the external drive.
Any more ideas?
Thanks head!
Thank you!
Unfortunately, it did not work.
Is it possible to remove the Safari and install again?
Or maybe you have another suggestion?
Thank you
thanks a lot guys!!!
Should I buy the full app?
Thank you for posting the EtreCheck report.
I will be back after going through it.
Thank you!
I managed to download about 10 files, and then the Safari got stuck again (I downloaded directly to the external drive) :-)
Thank you!
In Safe mode the problem disappeared.
I'd love to know how to proceed from here...
p.s
I try to:
Turn off Safari Extensions
Remove Internet plug-ins and other add-ons
Unfortunately, it did not work.
tnx
Hey,
Thank you!
I think I found the problem. The downloads are downloaded directly to an external drive, as soon as I change the drive to the computer everything is normal and the Safari does not get stuck.
What's strange is that I download files in chrome directly to the external drive - everything works fine and there are no fixes
I'd love to know how you can solve the problem.
Thanks!!!
If you want to test if it is a corrupt Finder.plist, do a backup, preferably 2 backups on 2 separate drives.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist. Move the .plist to your desktop.
Re-launch Finder by restarting the computer and test. If it works okay, delete the plist from the desktop. Then reset your preferences as desired.
If the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.
safari freeze
