When I go to Google Maps it can't locate me

When I go to Google Maps it can't locate me. It used to work, but now it says "Your location cannot be determined." Location services are on in system preferences and for Google in the Safari preferences. What gives?


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iMac Line (2012 and Later)

Posted on Jan 20, 2019 7:28 PM

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2 replies

Jan 21, 2019 3:26 AM in response to Gifford Meyer

1. Power off the router. Unplug it from the wall. Wait a while.

    Plug it back in. Power the router on. Wait until all lights are lit properly. It will take a while.

    Restart the computer.


    Start up in Safe Mode. This will remove some system caches and perform a minor level Disk Repair.

    Once in Safe Mode, click the “Restart” button at the bottom.

    https://support.apple.com/en-us/HT201262


2. Empty Caches from Develop menu.


    Safari > Preference > Advanced

    Checkmark the box beside "Show Develop menu in menu bar".

    Develop menu will appear in the Safari menu bar.

    Click Develop and select "Empty Caches" from the dropdown.


     Safari Develop menu   https://support.apple.com/guide/safari/use-the-safari-develop-menu-sfri20948/mac


3. System Preferences > Security & Privacy > Privacy.

    Click the lock to authenticate.

    Make sure Location Services are enabled.


    Select Location Services.


    Disable Safari, wait awhile, re-enable Safari and test.


    Disable Maps and test. If that doesn’t help, re-enable Maps before quitting System Preferences.


Jan 21, 2019 4:35 PM in response to dominic23

dominic23, thank you very much for all the thorough tips. I tried all of it with no luck. My Mac is connected to the internet via ethernet only, so I just tried turning the Wi-Fi on for a minute and it all works now. Even with Wi-Fi back off it works. I've been ethernet only for months, but I guess it just needed to be reminded of the location of that Wi-Fi router.

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When I go to Google Maps it can't locate me

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