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MacBook Air is stuck after asking for the passcode from my iPhone

After updating my MacBook Air, the next step asked me to enter my iPhone passcode. After which, my MacBook showed the screen below and it has been frozen like this for about an hour. Help please!

Posted on Jan 21, 2019 6:50 PM

Reply
3 replies

Jan 22, 2019 4:36 PM in response to scfudge

Hey scfudge,


Thanks for using Apple Support Communities. I can see from your post that your MacBook has frozen on a certain screen. I know how inconvenient this can be and I want to help. If you haven't done so already, I'd recommending forcing your Mac to shut down as explained in this link here: How to turn your Mac on or off


Once off, power back on and see if this happens again and let us know the results.

Cheers.

MacBook Air is stuck after asking for the passcode from my iPhone

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