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forgotten password and email account no longer exists. how can my wife prove her identity without the correct security answer?

So I received a new iPhone and Instead of setup manually, I did a backup from iTunes. Stupidly I backed up my wife's existing Apple ID account onto my phone!

The password nor security answers are recognised which we know are correct, and to top it off the email address linked to this account no longer exists!

As she previously had 'Find my phone' enabled, this was also passed onto my new phone which prevents me doing a hard reset without Apple ID password 😒

Does anyone know how else we can prove identity to Apple so we can change her email address and reset the password?

Thanks!


Posted on Jan 22, 2019 3:04 PM

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Posted on Jan 22, 2019 4:27 PM

If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.




Genius Bar Reservation US




or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.




Apple ID Support




Apple ID Support (2) 




Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 




Apple Support using Twitter




Or fill out and submit this form.

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1 reply
Question marked as Best reply

Jan 22, 2019 4:27 PM in response to Bigears84

If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.




Genius Bar Reservation US




or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.




Apple ID Support




Apple ID Support (2) 




Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 




Apple Support using Twitter




Or fill out and submit this form.

forgotten password and email account no longer exists. how can my wife prove her identity without the correct security answer?

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