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User profile for user: MdwkSakib
MdwkSakib Author
User level: Level 1
4 points

Fingerprint scanner not recognising

Please help me

i’m suffering with a big problem


sin August/September 2018 the fingerprint sensor of my iPhone 6s is not recognising but as home button it’s working


i thought it was caused for ios update


but still now it’s not fixed as I updated to latest ios 12.1.2


please help me what should i do for solving this problem

Posted on Jan 22, 2019 11:08 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,626 points

Posted on Jan 22, 2019 11:27 PM

If you can't unlock your iOS device using Touch ID, can't enroll a fingerprint, or you're asked to enter your passcode, learn what to do.


Follow these steps. Try using Touch ID after each step:

  1. Make sure that your fingers and the Home button are clean and dry.* For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
  2. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
  3. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
  4. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
  5. Try enrolling a different finger.


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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,626 points

Jan 22, 2019 11:27 PM in response to MdwkSakib

If you can't unlock your iOS device using Touch ID, can't enroll a fingerprint, or you're asked to enter your passcode, learn what to do.


Follow these steps. Try using Touch ID after each step:

  1. Make sure that your fingers and the Home button are clean and dry.* For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
  2. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
  3. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
  4. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
  5. Try enrolling a different finger.


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Fingerprint scanner not recognising

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