I have tried quitting, force quitting, Activity Monitor, Command, Option, Escape - everything I can find by Googling and looking on this thread and Safari closes for a second and then the dot appears under the Safari Icon in the launch pad after a second. Any other ideas? Could it be a virus or worm or something like that?
iMac Line (2012 and Later)
Adware is installed on your Mac.
You can remove adware/malware using either EtreCheck or Malwarebytes for Mac.
1. Using EtreCheck:
Run EtreCheck again.
Scroll up the sidebar and click the “Security” button.
“Adware” and the “Unsigned” files will be listed on the right hand side pane along with a “Remove” button.
Click the ”Remove” button wherever you see “adware”.
Restart your Mac. Launch Safari holding the “Shift” key down.
2. Using “Malwarebytes for Mac”:
1. Use the latest release of MalwareBytes for Mac to remove malware/adware.
Install guide: https://support.malwarebytes.com/docs/DOC-1817
Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190
The installer may ask you to allow it in Security & Privacy /System Preference. Allow it.
Click the “Scan Now” button. Once done Quit Malwarebytes for Mac.
2. Uninstall extensions you have not installed knowingly.
Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Restart the computer, relaunch Safari holding the shift key down.
Adware is installed on your Mac.
You can remove adware/malware using either EtreCheck or Malwarebytes for Mac.
1. Using EtreCheck:
Run EtreCheck again.
Scroll up the sidebar and click the “Security” button.
“Adware” and the “Unsigned” files will be listed on the right hand side pane along with a “Remove” button.
Click the ”Remove” button wherever you see “adware”.
Restart your Mac. Launch Safari holding the “Shift” key down.
2. Using “Malwarebytes for Mac”:
1. Use the latest release of MalwareBytes for Mac to remove malware/adware.
Install guide: https://support.malwarebytes.com/docs/DOC-1817
Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190
The installer may ask you to allow it in Security & Privacy /System Preference. Allow it.
Click the “Scan Now” button. Once done Quit Malwarebytes for Mac.
2. Uninstall extensions you have not installed knowingly.
Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Restart the computer, relaunch Safari holding the shift key down.
EtreCheck version: 5.1 (5020)
Report generated: 2019-01-24 17:06:54
Download EtreCheck from https://etrecheck.com
Runtime: 3:46
Performance: Good
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Description:
Safari wont quit on my iMac
Major Issues:
Anything that appears on this list needs immediate attention.
Adware - Adware detected.
Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Limited drive access - More information may be available with Full Drive Access.
Hardware Information:
iMac (21.5-inch, Late 2013)
iMac Model: iMac14,1
1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM)
Security:
GatekeeperEnabled
System Integrity ProtectionEnabled
Adware:
Launchd: ~/Library/LaunchAgents/com.SocratesResults.plist
Reason: Adware pattern match
Executable: ~/Library/Application Support/com.SocratesResults/SocratesResults r
Launchd: ~/Library/LaunchAgents/com.company.InstallerAgent.plist
Reason: Adware name match
Executable: ~/Library/Application Support/.dir/Finder
Launchd: /Library/LaunchDaemons/com.SocratesResultsDaemon.plist
Reason: Adware pattern match
Executable: /Library/Application Support/com.SocratesResultsDaemon/SocratesResults r
Launchd: ~/Library/LaunchAgents/com.MacUpper.plist
Executable: ~/Library/MacUpper/MacUpper.app/Contents/MacOS/MacUpper
Details: Domain name invalid - possibly adware
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.company.engine.Finder.plist
Executable: ~/Library/Application Support/.dir/Finder.app/Contents/MacOS/Finder
Details: Restrictive app permissions - possibly adware
32-bit Applications:
25 32-bit apps
System Launch Agents:
[Not Loaded] 16 Apple tasks
[Loaded] 168 Apple tasks
[Running] 115 Apple tasks
System Launch Daemons:
[Not Loaded] 38 Apple tasks
[Loaded] 185 Apple tasks
[Running] 113 Apple tasks
[Other] One Apple task
1. Download EtreCheck: https://etrecheck.com/maspro and post the report here.
Click, “Free Download” button and then “Click to download” button,
open Downloads folder, click on it to open, and then select ”Open”.
Click on the bouncing EtreCheck icon in the Dock.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” .
Please post the report here when you reply.
Quit Safari. Go step by step by step and test.
For more info:
Section: How to shut off your Mac.
How to turn your Mac on or off - Apple Support
Thanks for your suggestions. I was able to do everything you said but it still won't quit. I had 3 files with the .db extension so I deleted all 3. I changed my home page thinking that website might have been the problem but that didn't help either. Do you have any other thoughts?
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Quit/reopen Safari and test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
After I sent you part of the report, I removed what they said I should, I restarted and used the shift click when starting Safari and then force Quit it and it worked! Thanks so much for your help. I never had to do the last part that you sent me. Thanks again.
I can't force quit Safari
