Charging deleted app

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Level 1

8 points

Charging deleted app

Hello, I downloaded app named photable BUT I don’t want to have this app anymore. I tried 3 days free trial but I DID NOT like this app. So I uninstalled it and deleted BUT today I got mail about payment for whole year even I uninstalled app. Today I have no money on my bank account so it was written “problem with payment” but from tomorrow my paycheck will come and they could charge me - but I don’t want to have it I don’t want to pay for that and also I uninstalled app so I’m not using it anymore. What should I do?

iPhone X

Posted on Jan 23, 2019 6:42 AM

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Answer 1

Eric Root

Level 10

685,317 points

Jan 23, 2019 6:57 AM in response to katarina192

Check your subscriptions and cancel the subscription.

Purchases - View, change, or cancel your subscriptions

Purchases - Subscriptions not billed through Apple

Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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