Apple 4k TV

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Level 1

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Apple 4k TV

Can I setup the Apple 4K TV to steam only at 1080p? I have an older Haier TV that only supports 1080p and when I try to stream from my premium netflix account I get audio along with a black screen and an HDCP error.

Posted on Jan 25, 2019 1:06 PM

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Answer 1

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Urquhart1244

Level 10

146,794 points

Jan 25, 2019 1:49 PM in response to mikey31

You can set the resolution in Apple TV: Settings﹥Video and Audio﹥Format﹥

I would expect the resolution to already be set at 1080p, if the TV supports that for maximum. Incompatible options shouldn’t be available.

You can’t set the Netflix maximum resolution in your Netflix account on the website, as both HD (1080p) and UHD (4K) use the ‘High’ (or Auto) data usage setting.

Do you get the HDCP error only for Netflix? HDCP shouldn’t be app/service dependent, and should equally apply to other commercial transmissions, including iTunes Store movies.

Netflix offers this help on the error: I'm getting an HDCP error on my Apple TV - Netflix Help Center

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Answer 2

mikey31 Author

Level 1

8 points

Jan 25, 2019 2:00 PM in response to Urquhart1244

Your answer is somewhat helpful. The Apple 4K TV is actually my granddaughters and she is about 56 miles from my home. So I went over there earlier today to see the problem directly. I did not see a setting for the format today but I will check that tomorrow morning to see if that solves the problem.

When I read all the specs and setup info on the apple site it says that the Apple 4K TV will automatically select a match format for the tv it is connected to, but when I spoke with the technicians at Haier today they set I need to set the Apple device manually to 1080p only.

I did do a couple of things to see if resolution might be the issue, i.e., I connected my MacBook Pro via an HDMI cable and everything worked great.

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Apple 4k TV

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