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User profile for user: GailMarshall
GailMarshall Author
User level: Level 1
4 points

Fraudulent charges

Had 2 charges for £4.99 which I haven’t done

iPhone XR, 12

Posted on Jan 25, 2019 1:30 PM

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User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,251 points

Posted on Jan 25, 2019 2:23 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Request a refund for an App Store or iTunes Store purchase - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


If you have a recurring charge for the same amount, see: View, change, or cancel your subscriptions - Apple Support


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User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,251 points

Jan 25, 2019 2:23 PM in response to GailMarshall

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Request a refund for an App Store or iTunes Store purchase - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


If you have a recurring charge for the same amount, see: View, change, or cancel your subscriptions - Apple Support


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Fraudulent charges

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