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my apple id password

Hi

when trying to download an app from the app center it asks me for my password, after entering in my password correctly it just goes back to the "get" status and wont let me download the app. it doesn't say my password it wrong it just wont let me download the app.

iPhone 8 Plus, 12

Posted on Jan 25, 2019 9:06 PM

Reply
Question marked as Best answer

Do you have access to another WiFi network where you can try? That has worked for several people.



Try a forced restart.




Reset Device

Posted on Jan 27, 2019 7:25 AM

1 reply
Question marked as Helpful

Jan 27, 2019 7:23 AM in response to Bradley618

Hello and welcome to Apple Support Communities, Bradley618.


If I understand your post correctly, you are unable to download apps from the App Store. I’d like to help.


Follow the steps in this article:


If you can’t download or update apps, or if apps get stuck


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

4 replies
Question marked as Helpful

Jan 27, 2019 7:23 AM in response to Bradley618

Hello and welcome to Apple Support Communities, Bradley618.


If I understand your post correctly, you are unable to download apps from the App Store. I’d like to help.


Follow the steps in this article:


If you can’t download or update apps, or if apps get stuck


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

my apple id password

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