safari quits and I can't open it unless I restart computer

safari quits and I can't open it unless I restart computer and I have to force restart using command option power button

MacBook Pro 15", 10.14

Posted on Jan 26, 2019 6:06 AM

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4 replies

Jan 26, 2019 6:17 AM in response to bjc631

Adware is installed on your Mac.


You can remove adware/malware using either(1) Malwarebytes for Mac or (2)  EtreCheck.


1. Using “Malwarebytes for Mac”:

    Use  the latest release of MalwareBytes for Mac to remove malware/adware. 


     Install guide:       https://support.malwarebytes.com/docs/DOC-1817

     Uninstall Guide:  https://support.malwarebytes.com/docs/DOC-1190


     The installer may ask you to allow it in Security & Privacy  /System Preference. Allow it.

     Click the “Scan Now” button. Once done quit Malwarebytes for Mac.

     Restart the computer, relaunch Safari holding the shift key down.



2. Using EtreCheck: https://etrecheck.com/maspro


      Click  the “Free Download”    and then“Click to Download” button.

      Open Downloads folder, click on it to open, and then select ”Open”.

      Click on the bouncing  EtreCheck icon in the Dock.

      “Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

      This is a diagnostic test.


      If you wish, you can post the report here.

      Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

      Please  post the report here when you reply.


      Run EtreCheck again.

      Scroll up the sidebar and click the “Security” button.

     

   “Adware” and “Unsigned” files will be listed on the right hand side pane along with a “Remove” button.

    Click the ”Remove” button wherever you see “adware”.

    Restart your Mac. Launch Safari holding the “Shift” key down.



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safari quits and I can't open it unless I restart computer

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