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Unlock my iPad

I was given an iPad from my brother in law that he no longer remembers the apple id or password. I have tried everyday to restore it, however there just seems like no way to get past his old account. What should I do?

iPad mini, 9

Posted on Jan 26, 2019 4:04 PM

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Question marked as Apple recommended

You cannot get past it. Activation lock will prevent that. Your brother in law needs to recover his AppleID so he can disable activation lock. Direct him to this link - https://support.apple.com/en-us/HT201487


But until he releases activation lock on that device using his AppleID and password, it will remain useless to everyone and anyone.

Posted on Jan 26, 2019 5:12 PM

1 reply
Question marked as Apple recommended

Jan 26, 2019 5:12 PM in response to dcsanders24

You cannot get past it. Activation lock will prevent that. Your brother in law needs to recover his AppleID so he can disable activation lock. Direct him to this link - https://support.apple.com/en-us/HT201487


But until he releases activation lock on that device using his AppleID and password, it will remain useless to everyone and anyone.

Unlock my iPad

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