Level 1

10 points

Behringer UMC404HD interface not connecting

Hi, I have recently bought a new Behringer U-Phoria UMC404HD interface and have followed the setup videos and the quick set up guide to connect it to my mac (which is running High Sierra) however I cannot seem to find the device in Audio Midi Setup or even registering in System Information>Hardware>USB.

The device states that it does not need any drivers to work on Mac and that it is class-compliant.

Does anybody have any ideas on what I may be able to try to get this working?

Thanks.

MacBook Pro 13", 10.13

Posted on Jan 27, 2019 8:31 AM

Reply

Similar questions

7 replies

Level 10

250,253 points

Jan 27, 2019 9:30 AM in response to JLees97

Looks like it's a no show there too.

At this point I'd guess the cable or the UMC404HD itself. :(

Reply

Level 10

250,253 points

Jan 27, 2019 9:12 AM in response to JLees97

Ah, you're correct, just double check the mAs used.

Reply

Level 1

10 points

Jan 27, 2019 9:33 AM in response to BDAqua

Hmmm, okay - thank you!

I have used the cable with other interface which has worked and also tried a different cable with it and not had any success!

Very frustrating as I it came new today, looks like I'll be sending it back.

Thank you for your help.

Reply

Level 1

10 points

Jan 27, 2019 9:00 AM in response to BDAqua

Thanks for your reply,

The interface has its own dedicated 5v (1000mA) power supply so I'm not sure that a powered hub would make much difference?

Reply

Level 1

10 points

Jan 27, 2019 9:22 AM in response to BDAqua

This is all I can find in System Information (whilst the interface is connected via USB)

Reply

Level 10

250,253 points

Jan 27, 2019 9:34 AM in response to JLees97

OK, good luck, & please let us know the outcome.

Reply

Level 10

250,253 points

Jan 27, 2019 8:53 AM in response to JLees97

Hello, might need an AC powered USB Hub...

https://www.sweetwater.com/sweetcare/articles/resolving-audio-interface-issues-on-mac/

Check System Report?Hardware USB for mA used & available...

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Behringer UMC404HD interface not connecting

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up