Is this email fake or real? Help Please!

Question

Is this email fake or real? Help Please!

About 30 mins ago (8 am) I got an email that claims to be from apple support but I dont think it is.

From: Apple

To: support@apple.com

RE: [ New Summary Report] We received a request code for reset password to your email result on Jan 27, 2019.

Dear Customer,

Your Apple ID has been locked for security reason.

It looks like your account is outdated and requires to updated account ownership information, so we can protect your account and improve our service to maintenance your privacy.

To continue using your account again, we advise you to update the information before 24 hours or your account will be permanently locked.

Verification Account (This is in a blue box, maybe a link? i dont want to click on it to find out)

Sincerely

Apple

I feel like its fake but im not 100% sure so any help will be greatly appreciated.

iPhone 7 Plus, 11

Posted on Jan 27, 2019 2:04 PM

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Answer 1

Best reply

AJ397

Level 6

12,913 points

Jan 27, 2019 2:14 PM in response to stephAnie1864

Not from Apple. See here: https://support.apple.com/en-us/HT204759 and https://support.apple.com/en-us/HT201679

-AJ

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Answer 2

Eric Root

Level 10

684,105 points

Jan 27, 2019 2:32 PM in response to stephAnie1864

Apple won't send you an email/text telling you your account is disabled. You will find out the next time you try to log in somewhere.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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Is this email fake or real? Help Please!

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