Sundance app kept charging me monthly fee despite the subscription being expired. Help!

I kept getting charged by the Sundance app and tried to cancel my subscription (auto after 30-day trial). There was not a way for me to unsubscribe it from my iTunes Account so I removed my credit card to stop the charges. That caused my account to be deactivated. I just reactivated my account and after seeing the app subscription being expired I put in my payment info and sure enough this app started charging me monthly fee! Such a scam. Anyone know how to stop it? Thx!

iPhone 7 Plus, 12

Posted on Jan 27, 2019 9:37 PM

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Question marked as Top-ranking reply

Posted on Jan 28, 2019 12:01 AM

There are support pages such as this:


View, change, or cancel your subscriptions - Apple Support

If you had a problem with an in-app subscription but don't want to cancel, you can report a problem

w/ charge online. Log in to reportaproblem.apple.com , then click Subscriptions near the top of the page.

https://support.apple.com/kb/HT202039


• View, Change, or cancel your subscriptions - Apple Support

• Subscriptions and Billing - Official Apple Support


iTunes Store - Contact Us - Apple Support


There are a few options that either are exact to resolve your issue, or close.




1 reply
Question marked as Top-ranking reply

Jan 28, 2019 12:01 AM in response to pang211

There are support pages such as this:


View, change, or cancel your subscriptions - Apple Support

If you had a problem with an in-app subscription but don't want to cancel, you can report a problem

w/ charge online. Log in to reportaproblem.apple.com , then click Subscriptions near the top of the page.

https://support.apple.com/kb/HT202039


• View, Change, or cancel your subscriptions - Apple Support

• Subscriptions and Billing - Official Apple Support


iTunes Store - Contact Us - Apple Support


There are a few options that either are exact to resolve your issue, or close.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sundance app kept charging me monthly fee despite the subscription being expired. Help!

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