MacBook Pro Dies (Rabbit Hole)

I have a MacBook Pro 2012 that is shutting down completely without warning. By shutting down I mean it's acting like a Mac w/out a battery that gets unplugged from it's power source. The screen goes dark, complete blackout. After a blackout, it either reboots automatically or the screen remains dark and the fan starts running at high speed after a minute or so. In the case of the blackout/high speed fan, I have to hold the power button to shut it down.


Upon reboot. I don't see any files that relate to a kernel panic in the console app.


Additional info (not sure if any of this is helpful or not):

  • The SMC chip was replaced - after replacement, everything that's suppose to be controlled by the SMC seems to work (battery, fan, etc.)
  • Upon getting the logic board back from the technician, I reset the SMC, reset PRAM, installed a Crucial SSD and performed a clean install of Mojave
  • Initially, with the new Mojave install, "blackouts" happened maybe once a day. Things seem to have degraded (which is puzzling) over the month I've had the machine back together. Blackouts seem to happen more frequently with browsing the internet. Firefox and/or Safari. Sometimes I have to quickly turn off wi-fi upon reboot or it blacks out again as the login session is reestablished.
  • The digital audio headphone jack is stuck (as if headphones are always plugged in). I tried a couple things to unstick it with no. Sound works with headphones plugged in.
  • I tried booting from USB stick with Apple Diagnostics on it. It scans the computer initially however the diagnostics run dies (blackout) during the RAM check phase.
  • Thinking it might be RAM (given the Apple Diagnostics issue), I installed a RAM chip known to be working. Same effect when running diagnostics, blackout.
  • Before I had the SMC chip replaced, Apple Diagnostics ran fine and it reported no battery.
  • I am using an Apple brand battery.


Given the above info, I'd guess it was the SMC chip. But it doesn't explain why the backouts are happening more frequently (situation is degrading). Also, if it was hardware, I'm assuming the system would be consistently bad upon boot. Right now, it works great until the blackout happens.


At this point, I'm looking for ideas on how to verify what the issue is. Any ideas would be greatly appreciated!

MacBook Pro

Posted on Jan 28, 2019 11:47 AM

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Posted on Jan 29, 2019 11:04 AM

The company that replaced the SMC suggested thermal paste on the heat sinks. You think that will help?


Yes! Thermal paste dries out and gets crumbly and the SMC will unceremoniously shut down the Mac when the CPU overheats. Old paste should be scraped off and replaced with new paste as a matter of course whenever the Mac is apart. That would be a really easy fix.

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Jan 29, 2019 11:04 AM in response to crashinc99

The company that replaced the SMC suggested thermal paste on the heat sinks. You think that will help?


Yes! Thermal paste dries out and gets crumbly and the SMC will unceremoniously shut down the Mac when the CPU overheats. Old paste should be scraped off and replaced with new paste as a matter of course whenever the Mac is apart. That would be a really easy fix.

Jan 29, 2019 10:18 AM in response to John Galt

>It sounds as though thermal cycling is causing an intermittent power failure


You are wise beyond your years! I came to the same conclusion. I loaded iStatMenu and it reports the temperature from all sensors. The CPU was definitely getting too hot (cycles around 140 F). I can see the fan speed fluctuate as well with iStatMenu. The fan speed increases it just doesn't keep up with the CPU. I can set the minimum fan speed to 3500rpms which allows me to surf the internet and download files.


The company that replaced the SMC suggested thermal paste on the heat sinks. You think that will help? I don't remember inspecting the heat sinks when I had the logic board out.


Thanks for taking the time to respond!!


Jan 29, 2019 11:47 AM in response to crashinc99

The CPU was definitely getting too hot (cycles around 140 F...


FWIW, 140F (60C) while a bit warm is really not bad for a CPU temp these days, especially in

a laptop. Intel "I" series CPUs are spec'd at a max 100C (212F).


However, if any other components are getting that hot, especially power supply, that

can be a real issue. Actually, sometimes all it can take is a single weak solder joint

at a critical spot, and may not even be intuitive obvious location. Can also be something

that is shorting out that when cold is okay but expanding with heat makes contact with

something it shouldn't. Cranking the fan up is likely just a bandaid solution as these

types of problems almost always get worse.


But as John stated and my own experience working in the electronic design arena most of my life,

tracking down an thermal issue, especially something as complex as a computer can be quite

challenging.

Jan 29, 2019 12:26 PM in response to woodmeister50

Yeah, I did some further research and CPU temp might not be the issue as 140 F is in an acceptable range. Crap. A couple more questions:


Is there a comprehensive list of acceptable temps for all the MBP components being monitored?


If SMC is doing the thermal cycling, does this component write to a log? I'm hoping it'll identify what component was too hot causing the shutdown.


Thanks for the input gentlemen!

Jan 30, 2019 8:31 AM in response to woodmeister50

I wasn't aware you could do that, thank you. And you were right, the situation is degrading. It cycled this morning while I was simply looking at a news website (no load).


It's interesting that when the SMC went bad initially, the system wasn't cycling. I probably could have gotten away with using it like a desktop machine. It's almost time to disassemble the thing and sell the parts on eBay. Unfortunate and upsetting thought...

Jan 30, 2019 9:15 AM in response to Buster_From_Oak_Park

We only have one AASP in our area and I took it too them initially. They tested and determined SMC was bad but didn't have the equipment to fix it. They suggested a logic board replacement. $70 to tell me they couldn't fix it. I used an outfit on eBay (who did good work for others in my office) to replace the SMC. I'm just worried about spending money to fix something to find something else is wrong.

Jan 29, 2019 9:23 AM in response to crashinc99

  • Before I had the SMC chip replaced, Apple Diagnostics ran fine and it reported no battery.


That's where your troubles began and it appears that's where they remain. No battery means essentially nothing will work on a portable Mac.


I think you went off in the wrong direction by replacing just the SMC chip. Obviously it didn't solve the problem. The next likely candidate would be the entire logic board which is best replaced as a unit. The dc-in board can be inexpensively replaced but I doubt it's the problem. It sounds as though thermal cycling is causing an intermittent power failure, somewhere on the logic board. Finding the exact broken component or connection is next to impossible.


Component level repair has become a lost art, but if you want to explore your options consider Powerbookmedic. Give them the whole MacBook Pro, battery and all (more about that later) not just the logic board. If you had unauthorized work performed on your MacBook Pro Apple will henceforth refuse to service it, but Powerbook Medic can probably help. They are reputable and the prices they charge are unreasonably cheap. Do it before they change their mind. Be prepared to wait a while though. Months, conceivably. They get a lot of Macs.


  • Thinking it might be RAM (given the Apple Diagnostics issue), I installed a RAM chip known to be working. Same effect when running diagnostics, blackout.


That was a good idea; of course RAM diagnostics require everything else associated with memory to work. The spontaneous shutdown supports a suspicion of some other logic board defect. So does the audio port problem.


  • I am using an Apple brand battery.


Apple does not make their batteries available to anyone other than authorized Apple repair facilities. Unless you used the services of one of them, there is no way to determine whether that battery is suitable or not.


A genuine "Apple brand battery" can only be obtained by an AASP or an Apple Store, or it was used and pulled from a used Mac. Of course there are plenty of places that sell "Apple OEM" batteries. If they really are genuine then they should have been disposed of, because they either did not meet Apple's quality assurance tests, or they were exposed to excessive environmental conditions such as a fire or flood or were dropped or crushed or any number of other reasons Apple might have rejected them. Or, they're simply counterfeit which is distressingly common.


Defective batteries can be very hazardous. That's the reason only Apple or an AASP should replace them. The only reason to use anything else would be if a Mac is "vintage" or otherwise unsupported and no other choice exists. In that case the liability is yours, so choose a reputable vendor of aftermarket batteries. They will not bear the Apple brand. Powerbook Medic can rule out your battery as the problem, or supply a suitable aftermarket alternative if it is.

Jan 30, 2019 11:40 AM in response to John Galt

After setting the iStat schedule, the fan is fluctuating appropriately to cool things. So far it's up all day.


I also downloaded a project from Github relating to the SMC (dshb). It's reporting temps associated with all SMC keys (some not included in the iStat display).


dshb is reporting SMC key TSQF is getting hot under idle conditions. This key is categorized in dshb as an "unknown" SMC key. Anyone know what component the TSQF key corresponds to?


Thanks!


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MacBook Pro Dies (Rabbit Hole)

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