I purchased Apple Music a year or so ago. Everything has worked perfectly up until the last two months. I paid the monthly fee last friday (January 25th) and now I am being charged again and says I need to update my billing information. I have a receipt and an email from Apple and the money was taken yet I still need to pay again. Why?
For the record, no I don't have anybody else's account in my phone. I never had this issue until now.
iPhone 5s, 12
Greetings, alejandrocc2212!
Were you able to follow the steps in the article provided to report a problem with your transaction? If so, we'd recommend reaching out to iTunes to discuss this further using: Contact - Official Apple Support
Have a good day!
Well it didn't help at all. I am still being charged to continue to listen to music for a membership that I paid last friday for. I am not going to pay twice since I have proof from my bank that money was withdrawn specifically for that purchase.
I honestly don't have a problem paying for it again since it's not even 2.5 bucks but I fear it might happen every month and I never had any issues with your service.
Hey there, alejandrocc2212!
Welcome to Apple Support Communities! I use Apple Music to keep me on track throughout the day, so I can understand your concern. I’d like to help!
It looks like you’re being billed more than once for your Apple Music. How iTunes Store purchases are billed has some information regarding holds and and how to report a problem regarding a purchase.
I hope that helps and have a great day!
Apple Music is charging me twice. Why?
