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Activation Lock Problem

I have got an iPad Mini 32GB. I have turned on Find My iPad but it was not in the recent past. Today when I simply tried to open the device .It showed iPad updated and then it says to enter the Apple ID and password that were used to set up the iPad. I have forgotten my password and tried to reset it. But it again points to another ID that I don't remember using. I am stuck . Someone please help me out.


iPad mini, 9

Posted on Jan 29, 2019 5:07 AM

Reply
Question marked as Apple recommended

IF you bought the ipad used, contact the original owner.

see link Turn off Find My iPhone Activation Lock - Apple Support

Posted on Jan 29, 2019 8:44 AM

7 replies

Jan 29, 2019 6:30 PM in response to razmee209

The device is not second hand,but I forgot the apple id and password used and even the recovery mail. I have tried to restore it by connecting to iTunes on my PC,but when iTunes start downloading the software for iPad .The iPad will switch on from recovery mode,and the prompt to unlock activation lock reappear again. I don't need the data stored in the device .All I want is the iPad to be useful even if I have to start from the beginning. I appreciate any help.

Jan 31, 2019 5:11 AM in response to razmee209

Yeah I did read.

Is there no other option other than to enter the Apple ID and password used to set up the iPad?

The one who set up the iPad is not with me right now and when I asked him. He don't remember the ID and password.

When I tried to reset password, it again points to another recovery iCloud ID that we both don't remember creating.


Jan 31, 2019 9:06 AM in response to Joseph835

Does that Apple support link - show you that it can be bypass like that on youtube?


No Apple or icare can't help you.


No matter what you ask again, you can't bypass the activation locked without the original owner information, which is stated in the link that you've read.


Turn off Find My iPhone Activation Lock

Learn how to turn off Activation Lock so that you can set up and use your device.


Activation Lock is designed to keep your device and your information safe in case your iPhone, iPad, iPod touch, or Apple Watch is ever lost or stolen. If you erase your device without signing out of iCloud first, it might stay protected by Activation Lock. Whether you erased your own device or bought one from someone else, you can turn off Activation Lock by entering the correct Apple ID and password.


If you erased your own device

If you don't sign out of iCloud before you put your device in recovery mode and restore through iTunes, it might remain in Activation Lock. That means you need to enter the same Apple ID and password that you used when you previously set up the device.

Forgot your Apple ID or your Apple ID password?

If you have iOS 11 or later and your account is protected with two-factor authentication, you can turn off Activation Lock with your device Passcode. Tap Unlock with Passcode, then tap Use Device Passcode.


If you bought the device from someone else

Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account.

If you turn on your device and see one of these screens, you need help from the previous owner.

 

  

If you see the Activation Lock screen, the device is still linked to the previous owner's account.

  

If you see the passcode lock screen or the Home screen, the device isn't erased.


Ask the previous owner for help

If the device is linked to a previous owner's account and they're close by, ask them to enter their Apple ID and password on the Activation Lock screen and remove the device from their account.

If you see the passcode screen and the device isn't erased, ask the previous owner to unlock the device and go to Settings > General > Reset > Erase All Content and Settings. They'll need to enter their Apple ID and password.

If the previous owner isn't with you

If the previous owner isn't present, contact them and ask them to follow these steps:

  1. Sign in to iCloud.com with their Apple ID.
  2. Go to Find My iPhone.
  3. Click All Devices at the top of the screen.
  4. Select the device that you want to remove from iCloud.
  5. If necessary, click Erase [device].
  6. Click Remove from Account.

After the previous owner removes the device from their account, turn off the device and then turn it back on to begin the setup process.

Activation Lock Problem

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