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cannot purchase on game as it says ”purchase could not be completed”

can someone help me? I don’t know why I cannot purchase on the game.

iPhone X, 12

Posted on Jan 29, 2019 3:25 PM

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Posted on Jan 30, 2019 12:52 AM

If you are also getting a message to contact iTunes Support you should do as instructed and contact them (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

1 reply
Question marked as Best reply

Jan 30, 2019 12:52 AM in response to Leonardowu0111

If you are also getting a message to contact iTunes Support you should do as instructed and contact them (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

cannot purchase on game as it says ”purchase could not be completed”

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