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I have had two iPhones explode while sitting on a shelf in the past month

I have had two iPhones explode in the past month while sitting on two different shelves inside my house. Luckily, I was not home at the time and none of my family members were using the old iPhones at the time. The 6S Plus had a cracked screen, but was otherwise functional and sitting in my closet. I had used the insurance to get it after my previous phone stopped charging and retaining a charge. The older iPhone (forget the model) was just stored on a book shelf. The house was climate controlled and older phones in the house have not had problems like this.

Any suggestions for follow-up with Apple?

Posted on Jan 29, 2019 4:17 PM

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Question marked as Top-ranking reply

Posted on Jan 29, 2019 4:32 PM

Neither of them "exploded". The Lithium ion battery reached its end of life and expanded. It does that specifically so it does not explode. Make a Genius Bar appointment to have them looked at, assuming it was an original Apple battery or one that was replacement from Apple. Usually Apple will replace the phone for the cost of a battery. This is not official policy, so it's best to be polite when you visit the Apple store. Genius Bar Reservation and Apple Support Options - Apple


Occasionally this can be caused by using non-certified power sources or cables when charging the phone, but usually it just happens. However, as it happened to 2 of your phones around the same time, this is a consideration.


Another possibility is the battery was left in a fully discharged condition for a long period of time (weeks, at least). Lithium batteries fail totally if the are left uncharged. Apple's recommendation is to charge a battery to about 50% if you plan to store the phone for a long period of time.

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Question marked as Top-ranking reply

Jan 29, 2019 4:32 PM in response to jboyd76

Neither of them "exploded". The Lithium ion battery reached its end of life and expanded. It does that specifically so it does not explode. Make a Genius Bar appointment to have them looked at, assuming it was an original Apple battery or one that was replacement from Apple. Usually Apple will replace the phone for the cost of a battery. This is not official policy, so it's best to be polite when you visit the Apple store. Genius Bar Reservation and Apple Support Options - Apple


Occasionally this can be caused by using non-certified power sources or cables when charging the phone, but usually it just happens. However, as it happened to 2 of your phones around the same time, this is a consideration.


Another possibility is the battery was left in a fully discharged condition for a long period of time (weeks, at least). Lithium batteries fail totally if the are left uncharged. Apple's recommendation is to charge a battery to about 50% if you plan to store the phone for a long period of time.

Jan 29, 2019 4:39 PM in response to jboyd76

You can contact Apple if you wish. But with any and all lithium battery powered devices, it is never wise to just leave them sitting idle for very long periods of time. If not using them, or especially if they have been replaced due to age, damage or malfunction, take them to a recycling center so the battery pouch can be proper recycled. As already mentioned, aged and unused lithium batteries (or damaged batteries) are inherently prone to swelling/expansion.


P.S. when a lithium battery does actually explode, there is a great deal of heat involved, enough to ignite the plastic components of the device. So pictures clearly show the difference between a swollen battery versus and exploded battery (think Samsung Galaxy note 7 explosions from a couple of years ago that set fire to peoples luggage and even homes).

I have had two iPhones explode while sitting on a shelf in the past month

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