I am on charter.net and can no longer send emails from my iphone 8. Settings have not changed and are correct.

I am on charter.net and can no longer send emails from my iphone 7. Settings have not changed and are correct. It worked fine before. I rely on my iphone when traveling. What can I do?

iPhone 7, 12

Posted on Jan 30, 2019 2:56 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2019 4:10 AM

Yeah, but when you are on Wi-Fi, your iPhone is using Wi-Fi and not mobile data to send emails, messages, check for notifications, downloads, etc.


Head to Settings > Passwords & Accounts > your email account > account name:

  • tap on SMTP (under the 'Outgoing Mail Server' heading)
  • tap on your Primary Server and enter your username password, even of It says that it is optional, enter the information anyway.


You can try quitting mail completely, turn Mail off in that account, restart your iPhone and turn mail on again and then see if it will send emails.

11 replies
Question marked as Top-ranking reply

Jan 30, 2019 4:10 AM in response to beuret

Yeah, but when you are on Wi-Fi, your iPhone is using Wi-Fi and not mobile data to send emails, messages, check for notifications, downloads, etc.


Head to Settings > Passwords & Accounts > your email account > account name:

  • tap on SMTP (under the 'Outgoing Mail Server' heading)
  • tap on your Primary Server and enter your username password, even of It says that it is optional, enter the information anyway.


You can try quitting mail completely, turn Mail off in that account, restart your iPhone and turn mail on again and then see if it will send emails.

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I am on charter.net and can no longer send emails from my iphone 8. Settings have not changed and are correct.

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