How to remove weknow malware from safari

I have been infected by this malware. tried everything but not able to resolve. Please Help!!!

Thanks

MacBook Air (2018 or later)

Posted on Jan 30, 2019 9:01 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2019 9:53 AM

 1. Use  the latest release of MalwareBytes for Mac to remove malware/adware.


     Install guide:       https://support.malwarebytes.com/docs/DOC-1817

     Uninstall Guide:  https://support.malwarebytes.com/docs/DOC-1190


     The installer may ask you to allow it in Security & Privacy  /System Preference. Allow it.

     Click the “Scan Now” button. Once done quit Malwarebytes for Mac.

     Restart the computer, relaunch Safari holding the shift key down.


2. Additional steps to take, if necessary.


  1. Remove unknown profiles.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac


    4. Remove unknown extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


    5. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/


3. Restart your Mac. Launch Safari holding the shift key down.

2 replies
Question marked as Top-ranking reply

Jan 30, 2019 9:53 AM in response to umberto272

 1. Use  the latest release of MalwareBytes for Mac to remove malware/adware.


     Install guide:       https://support.malwarebytes.com/docs/DOC-1817

     Uninstall Guide:  https://support.malwarebytes.com/docs/DOC-1190


     The installer may ask you to allow it in Security & Privacy  /System Preference. Allow it.

     Click the “Scan Now” button. Once done quit Malwarebytes for Mac.

     Restart the computer, relaunch Safari holding the shift key down.


2. Additional steps to take, if necessary.


  1. Remove unknown profiles.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac


    4. Remove unknown extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


    5. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/


3. Restart your Mac. Launch Safari holding the shift key down.

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How to remove weknow malware from safari

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