I purchased a MacBook Pro 13", 512 GB with Touchbar from Singapore during my recent visit on 29th Jan, 2019, when I tried checking for warranty online through the serial number, it says device not found and no information of purchase is reflecting basis the serial number. Despite adding the date of purchase etc, nothing is showing.
I have the proof of purchase and other details, how should I proceed to claim the warranty on my device in India.
Thank you.
Hi garimajoshi31,
Thanks for using Apple Support Communities, it's great to have you here.
If you're having trouble viewing your warranty information you would need to contact Apple Support by phone. The following link has a list of all contact information around the world.
Contact Apple for support and service
Also, check out Update your proof of purchase that goes over what you would need when you make that call.
I hope you find this helpful.
Best regards.
Hi garimajoshi31,
Thanks for using Apple Support Communities, it's great to have you here.
If you're having trouble viewing your warranty information you would need to contact Apple Support by phone. The following link has a list of all contact information around the world.
Contact Apple for support and service
Also, check out Update your proof of purchase that goes over what you would need when you make that call.
I hope you find this helpful.
Best regards.
garimajoshi31,
You're welcome and I'm happy to help. You can contact Apple Support in India if that option is convenient for you.
Cheers!
One more question (may sound silly), should I be contacting the Apple Support in Singapore, where I made the purchase, or my country of residence (India)?
Thank you for your prompt reply.
WARRANTY NOT SHOWING
