You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Account Emails

I keep getting emails from apple saying I have purchased stuff, I think people are using my email but not my other details. I keep getting invoices every once in a while how do I get this to stop.


Posted on Jan 31, 2019 8:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2019 10:29 AM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.




The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.




Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams






Identifying legitimate emails from the iTunes Store






Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.




 reportphishing@apple.com

1 reply
Question marked as Top-ranking reply

Jan 31, 2019 10:29 AM in response to kayleigh-myles

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.




The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.




Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams






Identifying legitimate emails from the iTunes Store






Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.




 reportphishing@apple.com

Account Emails

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.