I live in ukraine, and bought a new iphone, a warranty card and a purchase receipt I lost. I only have a phone (with a complete set) and a valid warranty that can be verified on the apple website. If I contact the nearest authorized apple service center сan I count on warranty service without a warranty card and a purchase receipt but i having only a phone and a valid global guarantee?
iPhone XS
iPhones do not have a global warranty. Apple is only required to repair them in the country where they were purchased. The only exception is the EU, which is one "country" for warranty purposes. Depending on what the problem is Apple stores and Apple Authorized Service Providers can voluntarily service a phone from a different country, but they are not required to. The service provider can check the warranty status using the serial number; you don't need a purchase receipt.
iPhones do not have a global warranty. Apple is only required to repair them in the country where they were purchased. The only exception is the EU, which is one "country" for warranty purposes. Depending on what the problem is Apple stores and Apple Authorized Service Providers can voluntarily service a phone from a different country, but they are not required to. The service provider can check the warranty status using the serial number; you don't need a purchase receipt.
They is no global warranty. Only country ones. You are covered in the country you purchased it.
The above comment may require some clarification, especially as you live in a country where a large number of gray market devices tend to be sold through unauthorized resellers.
The warranty is valid in the country where the device was originally sold. If you bought a gray market device, that may not be the country where you purchased it.
if the iphone was bought in the USA and it is activated, will it be possible to service it in the EU
Maybe. You can ask, but don't be surprised if you're turned away for anything other than a software problem.
Thanks, Tim; a good point.
if the iphone was bought in the USA and it is activated, will it be possible to service it in the EU, if I have not got a receipt for a purchase and a warranty card, and I myself live in Ukraine?
Iphone Global warranty
