Apple Event: May 7th at 7 am PT
My Apple Music account was working just fine until today when I tried to search a new song for my playlist but all it said was “we’ve run into a problem, try again” but when I press try again nothing happens. I can’t even browse or look on the radio. The same thing happens when I got to ITunes or the App Store and I cant view my Apple ID because it just glitches off. Can someone please help me I don’t know what else to do.
iPhone 7 Plus, 11
Well, when I run into problems like that, I start by resetting my device, because resetting can resolve the problem in the least invasive way:
If that doesn't resolve the issue, then the next thing I would try would be to try signing out of the affected apps and then back in again.
Finally, I would go into Settings>General>Reset, and I would "Reset Network Settings", then set them back up again to see if that will resolve the issue.
If none of those approaches worked, then I would wait until tomorrow to see if the problem has resolved itself. Servers can have issues sometimes.
Best,
GB
Well, when I run into problems like that, I start by resetting my device, because resetting can resolve the problem in the least invasive way:
If that doesn't resolve the issue, then the next thing I would try would be to try signing out of the affected apps and then back in again.
Finally, I would go into Settings>General>Reset, and I would "Reset Network Settings", then set them back up again to see if that will resolve the issue.
If none of those approaches worked, then I would wait until tomorrow to see if the problem has resolved itself. Servers can have issues sometimes.
Best,
GB
Apple Music
