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I can't login to the app store

I've bought a macbook after a few months that I didn't have any apple product at home. When logging in the app store it asked for my user and password. I wrote them, and then it wrote:

"An Apple ID verification code is required to sign in. Type your password followed by the verification code shown on your other device"

I searched the web and saw that I need to get the code from another device. The problem is - I have no other Apple device. I've tried anything - logging to Apple site, trying to turn off TFA, resetting my password (which did reset it after waiting for 2 weeks for Apple to confirm it - but it didn't solve anything).

So I have a mac but I can't use it. HELP!


MacBook Pro 13", 10.13

Posted on Feb 1, 2019 8:10 AM

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Question marked as Best answer

After talking to Apple support I received a solution - and I would like to share here because somehow I didn't find it in the web.

The problem was that my OS was so old - 10.9.5 - that the App Store worked with an older identification system. There was no way possible to login in this case - an upgrade to the OS was needed.

It's possible to upgrade like that:

  1. Shutdown the laptop.
  2. Click the start button, and then immediately hold cmd+option+R.
  3. Wait for the rescue menu to open. One of the options is "Reinstall OS". This should install the latest OS X.

Note: This could delete your existing information so back up. In my case it didn't delete anything, anyway.

Posted on Feb 6, 2019 8:47 AM

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5 replies

Feb 2, 2019 2:20 PM in response to ymoran00

Greetings, ymoran00.


I see that you're unable to receive a verification code for two-factor authorization of your Apple ID. I'm happy to help.


Get a verification code and sign in with two-factor authentication -- If you have a phone that's able to send and receive text messages, you can add it's phone number to your Apple ID as a trusted phone number.

"Get a text or phone call


If you don’t have a trusted device handy, you can have a verification code sent to your trusted phone number as a text message or phone call.


  1. Click Didn't get a verification code on the sign in screen.
  2. Choose to have the code sent to your trusted phone number.
  3. You'll get a text message or phone call from Apple with your verification code.
  4. Enter the code on your other device to complete sign in."


Two-factor authentication for Apple ID -- Here are the steps to add a trusted phone number:

"Keep your trusted phone numbers up to date


To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. Consider verifying an additional trusted phone number other than your own phone number. If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account.


You can update your trusted phone numbers when you follow these steps:


  1. Go to your Apple ID account page.
  2. Sign in with your Apple ID.
  3. Go to the Security section and click Edit.


If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text message or automated phone call, and click Continue. To remove a trusted phone number, click x icon next to the phone number you want to remove."


Take care!

Feb 4, 2019 1:49 PM in response to chris_g1

This is the flow that I've tried - but it didn't work.

First of all, when I try to sign-in in App Store, I don't get the "didn't get verification code" option, all I see is this:

I've tried logging in icloud.com and using the verification code send through that login - but I still got that same d**n message... :(

Any idea what else can be done?

Question marked as Best answer

Feb 6, 2019 8:47 AM in response to ymoran00

After talking to Apple support I received a solution - and I would like to share here because somehow I didn't find it in the web.

The problem was that my OS was so old - 10.9.5 - that the App Store worked with an older identification system. There was no way possible to login in this case - an upgrade to the OS was needed.

It's possible to upgrade like that:

  1. Shutdown the laptop.
  2. Click the start button, and then immediately hold cmd+option+R.
  3. Wait for the rescue menu to open. One of the options is "Reinstall OS". This should install the latest OS X.

Note: This could delete your existing information so back up. In my case it didn't delete anything, anyway.

I can't login to the app store

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