IPhone X Stops Charging When Unlocking From The Lock Screen

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IPhone X Stops Charging When Unlocking From The Lock Screen

So just recently, I'm getting this super weird bug that I haven't seen anybody talk about or have issues with. Basically, when I go to charge my IPhone X, if I lock the screen and then unlock it to say look at a notification or just use my phone while it is charging, the phone will just stop charging. I've tried numerous cables and all have the same issue. The phone will charge fine if you lock it and don't touch it or you already have it unlocked, put the charger in and leave it unlocked then it will also work fine. It doesn't matter if you unlock it with Face ID or by code, both have the same issue.

If anyone could get back to me on this, would appreciate it.

iPhone X, 12

Posted on Feb 3, 2019 4:37 PM

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Answer 1

chuck_3rd

Community Specialist

Feb 4, 2019 5:55 PM in response to BobbyMkII

Hello BobbyMkII,

Thanks for asking the Apple Support Communities for help with your iPhone and charging. I am happy to help.

1. I recommend checking this help article when it is not charing: If your iPhone, iPad, or iPod touch won't charge - Apple Support

2. If you still have issues with charging, I recommend making a backup before the next steps. You can make a backup in iCloud or iTunes using this article: How to back up your iPhone, iPad, and iPod touch - Apple Support

3. Once the backup is complete, you can reinstall the iOS using iTunes. The reason we need to use iTunes for this step is to get a new copy of iOS installed to your device. Use this article to reinstall the iOS: If you can‘t update or restore your iPhone, iPad, or iPod touch - Apple Support

Please pay close attention when you reach step 4. Once your iOS is reinstalled, test if the issue is still occurring. Thanks again and have a great rest of your day.

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IPhone X Stops Charging When Unlocking From The Lock Screen

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