Apple Event: May 7th at 7 am PT
I pay a monthly Apple subscription but seemingly get charged when downloading songs.
These are downloaded by pressing the download ‘button’ next to the song. I then add it to my library or playlist.
When reading previous questions re this subject, it appears that ‘Apple’ music is free but not I-tunes.
Surely downloading within the Apple Music app is ‘Apple’ and not ‘Itunes’?
What am I doing wrong/missing here?
Thanks
iPad Air, 10
Hello TBG-Man.
Welcome to Apple Support Communities.
If I'm understanding correctly, you are being billed for downloading music, however you have an Apple Music membership. I will be glad to help.
I would suggest contacting support. Here's how: contact Apple Support.
Cheers.
Hello TBG-Man.
Welcome to Apple Support Communities.
If I'm understanding correctly, you are being billed for downloading music, however you have an Apple Music membership. I will be glad to help.
I would suggest contacting support. Here's how: contact Apple Support.
Cheers.
i live in south africa and cannot phone Apple support.
please can a person please explain how Apple billing works re downloading songs. I have a membership but get charged when downloading songs from within the Apple app.
This is NOT how i expect it to work.
please assist
This is happening because you are downloading the songs from the standard iTunes Library, and are thus purchasing them. You need to download them from the Apple Music Library, which is separate (and not as large).
thank you for answering but I don't know what you mean!
please explain where I find the Apple Music Library!!
i go onto the icon with a Music symbol of 2 notes together. Is this Itunes? I thought this is an Apple app as i go onto 'For You' selections etc.
Please help with more detail.
i live way out in the country with no way of getting to an Apple store for assistance so am relying on you to explain succinctly which has not happened yet.
kindly do not assume that everyone is 'app' or 'Apple' wise
Apple Music
