Payment method decline

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Level 1

4 points

Payment method decline

I had password problems with my original account which no one could help me reset. I ended up having to make a completely new Apple ID but everytime I go to upgrade my iCloud storage my payment method keeps getting declined. I don’t have any access at all to my old account which I used to pay for extra iCloud storage on, I missed a payment on that account as well so I’m wondering how do I pay off that bill to be able to use my card on new Apple account??

Posted on Feb 4, 2019 1:01 AM

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Answer 1

SravanKrA

Level 10

432,864 points

Feb 4, 2019 1:04 AM in response to htempo996

You can check what the outstanding bill on App Store purchase by doing the following:

Open the “Settings” app in iOS, then go to ‘iTunes & App Store’ and then select your Apple ID
Choose “View Apple ID” to access the Account Settings page
In the Account Settings section, go to “Purchase History” and scroll through the list to find any item with an outstanding balance – this is what must be paid before you can change your payment information
Update your payment information as detailed below to stop the “Verification Required” error message on the iPhone or iPad
In the Account Settings section, tap on “Payment Information”
Under ‘Payment Method’, choose “None” – or, alternatively, update the payment method *
Tap on “Done” when finished adjusting your settings
Exit Settings, and return to the App Store of iOS where you are now able to freely download, install, and update apps without seeing any “Verification Required” message

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Payment method decline

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