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Icloud account problems

Hi, I was trying to restore my iphone using my previous backups so I could retrieve some old information and messages I wanted, unfortunately I selected the wrong backup. I used a backup which belongs to some guy who once used my laptop. Now it keeps prompting me to enter his icloud password. Ive also lost all my stuff in the process. I tried sending him an email he has not responded yet, is there a way I could get back my account?

iPhone 6, 11

Posted on Feb 5, 2019 8:31 PM

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Question marked as Apple recommended

Hello, I'm sorry about your losing everything, that totally stinks. I had a similar issue and ended up doing an entire factory reset. I was able to start back up and 'create a new acct/admin' with my Apple ID. I believe it will ask you anyway if you already have an Apple ID. Will it allow you to factory reset? If not, you still can... but the way around (that I am aware of being safest) will still hold a spot for him, too. If one of these work for you, let me know if you have questions...

Posted on Feb 5, 2019 8:45 PM

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Question marked as Apple recommended

Feb 5, 2019 8:45 PM in response to tendai179

Hello, I'm sorry about your losing everything, that totally stinks. I had a similar issue and ended up doing an entire factory reset. I was able to start back up and 'create a new acct/admin' with my Apple ID. I believe it will ask you anyway if you already have an Apple ID. Will it allow you to factory reset? If not, you still can... but the way around (that I am aware of being safest) will still hold a spot for him, too. If one of these work for you, let me know if you have questions...

Icloud account problems

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