I got charge 21.98 without purchasing anything????

I got charge this amount... I didn’t buy anything from Apple ??????

iPhone 8, 12

Posted on Feb 7, 2019 7:57 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2019 8:04 AM

Start here and check:

See your purchase history in the App Store or iTunes Store - Apple Support


If you don't recognize that purchase, contact iTunes Store support and explain your problem, fill out this form:

iTunes Store - Contact Us - Apple Support


Regards

Giulio

5 replies

Feb 7, 2019 8:04 AM in response to Antony2019

Check your purchase history as already instructed. Also:


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - "Before you contact Apple to request a refund for a charge you don't recognize…"

https://support.apple.com/HT201382


If you think there really is something that shouldn't be there:


Report a Problem - "Sign In for help with iTunes purchases made in the last 90 days"

http://reportaproblem.apple.com


Other ways to contact iTunes Support:


https://www.apple.com/emea/support/itunes/contact.html


or


https://support.apple.com/country-selector/itunes

Feb 9, 2019 3:32 PM in response to Antony2019

I presume you are posting images of a credit card statement or something? Read the links I posted. If you do not see evidence of purchases on your purchase history and you are not the organizer for a family sharing group then it is possibly bank fraud in which case contact your bank or card about this. Responses you get on this forum are from other users like yourself and we can do absolutely nothing about it, only provide advice.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I got charge 21.98 without purchasing anything????

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.