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iTunes 12.9.3.3 Backup for iPhone XS Max Grey out in Windows 10

After upgraded to iTunes 12.9.3, I am unable to manually back up my iPhone. All buttons are grey out under Backups window. I have tried to unlock the phone, reboot the phone, reboot computer and re-install iTunes, none would help. Any suggestion?

iPhone XS Max, 12

Posted on Feb 7, 2019 8:12 AM

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Question marked as Best reply

Posted on Feb 8, 2019 4:36 AM

Unlock the device before connecting to USB. Respond positively to any request on the device to trust the computer.


tt2

1 reply

iTunes 12.9.3.3 Backup for iPhone XS Max Grey out in Windows 10

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