iPhone 7 plus camera 2x zoom doesn’t work, the portrait mode doesn’t work

Hello everyone! I have noticed a funny thing with my camera after I installed iOS 12.1.3. When I click on “1x” button in camera mode, it doesn’t zoom and the Portrait mode doesn’t seem to work. The background doesn’t blur and also the “Move further away” message doesn’t show up anymore. The phone I have is a year old 7 plus. The phone was not dropped and it is pristine. Is this due to a software change or I have a dead camera?

iPhone 7 Plus, 12

Posted on Feb 8, 2019 1:04 AM

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Posted on Feb 8, 2019 1:13 AM

There was no a software change to remove Portrait Mode.

From your description it seems like there's a problem with a second lens.


First, restart your iPhone. This basic step resolves a lot of issues. One day after update the Camera app just disappeared from my iPhone, lol. Then I would recommend to update to iOS 12.1.4. If this doesn't resolve your issue, try to restore your iPhone to factory settings. Don't forget to back your iPhone up. Set it up as new and check if an issue persists.


If it does, then schedule an appointment for diagnostics and repair.

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Question marked as Top-ranking reply

Feb 8, 2019 1:13 AM in response to sharkeynoyz

There was no a software change to remove Portrait Mode.

From your description it seems like there's a problem with a second lens.


First, restart your iPhone. This basic step resolves a lot of issues. One day after update the Camera app just disappeared from my iPhone, lol. Then I would recommend to update to iOS 12.1.4. If this doesn't resolve your issue, try to restore your iPhone to factory settings. Don't forget to back your iPhone up. Set it up as new and check if an issue persists.


If it does, then schedule an appointment for diagnostics and repair.

Feb 25, 2019 7:43 AM in response to sharkeynoyz

I experience exactly the same behaviour. Pushing the 2x zoom button, and nothing happens. Portrait mode doesn't work. Nothing so far helped to solve it finally. Apple authorized service provider and Apple online support can't help me. They say it's a software malfunction, most likely caused by a third party app. But which one? Diagnosis discovers a problem with the camera, but no specification.


Sometimes a soft reset does the trick, then it works for 1 hour up to 2 weeks, but all of a sudden the problem comes back.


Reset and setup as a new iPhone works, but I can't setup the iPhone from scratch. When I restore from iCloud backup the problem comes back.


Any help is much appreciated.


iOS 12.1.4

iPhone 7 Plus

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iPhone 7 plus camera 2x zoom doesn’t work, the portrait mode doesn’t work

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