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Level 1

5 points

Verification failed, unknown error

I cannot download anything on my phone, everytime I try to I get that message. Yet my apple id and password is correct because I can sign in on the Apple management web

iPhone 6s, 10

Posted on Feb 8, 2019 1:34 AM

Best reply

Eric Root

Level 10

684,057 points

Posted on Feb 8, 2019 6:15 AM

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

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