Apple wallet crash
Every time I try to use Apple Pay or launch apple wallet, it crashes.
This annoys my user experience.
BTW, I recorded a screen showing the bug and now cannot attach it, as it is a video!!!!
come on!
iPhone 7, 12
Question marked as
User profile for user:
i_rina
User level:
Community Specialist
Hello paulymorphism,
Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use Apple Pay or open the Wallet app on your iPhone. First, make sure your iPhone is up to date, as the updates contain stability fixes that can resolve issues like yours, as well as important security updates to keep your iPhone safe.
Update the iOS software on your iPhone, iPad, or iPod touch
If you're still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.
How to back up your iPhone, iPad, and iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch
Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.
Cheers!