iphone 4s stuck in connect to itunes screen after ios update

I updated my iphone 4s to ios 9.3.5 but now all I see is the connect to itunes screen.  But itunes and my computer will no longer recognize the phone when I plug it in with the USB.  Doing a forced restart doesn't work either.  How do I fix it?

iPhone 4S

Posted on Feb 9, 2019 4:07 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2019 6:35 AM

Good morning kim2127!


I see that you're having some trouble with your iPhone 4s not responding and stuck on the "connect to iTunes" screen.


You mentioned that you've already tried some troubleshooting steps. The next best step will be to put the iPhone into recovery mode and follow the steps as indicated here: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Keep us updated. Take care.

1 reply
Question marked as Top-ranking reply

Feb 11, 2019 6:35 AM in response to kim2127

Good morning kim2127!


I see that you're having some trouble with your iPhone 4s not responding and stuck on the "connect to iTunes" screen.


You mentioned that you've already tried some troubleshooting steps. The next best step will be to put the iPhone into recovery mode and follow the steps as indicated here: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Keep us updated. Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 4s stuck in connect to itunes screen after ios update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.