Harmann Kardon Onyx Studio 5 Speaker issue

Hi folks,


ever since I bought this speaker for my new MacBook Pro 15, the 2018 model, I noticed an issue that I would never get on my iPhone.


The bluetooth speaker connects, the speaker actually acknowledges it with a pairing successful sound, I can also see it at the top bar on the Macbook, the sound preferences are set to the Bluetooth speaker as well but yet I still get no sound from it. It works after you re-pair everything, or sometimes it will work from the first try. Overall very inconsistent experience. I know it's not the speaker because it works fine on my iPhone.


All help much appreciated,


Thanks!


Matt

MacBook Pro 15”, 10.14

Posted on Feb 10, 2019 4:01 AM

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Question marked as Top-ranking reply

Posted on Oct 3, 2019 3:09 AM

Hi this method worked for me :-) I think it will be useful to solve this problem.


_Using Terminal

  1. Open Terminal
  2. Type sudo rm -R /Library/Preferences/com.apple.Bluetooth.plist
  3. Enter.
  4. Type in your password.
  5. Enter.
  6. Restart your Mac.
  7. Go to System preferences > Bluetooth.
  8. Turn Bluetooth On.
  9. Now try to pair your devices.


Using Finder

  1. Open Finder.
  2. Click Go.
  3. Click Go to Folder.
  4. Type in: /Library/Preferences
  5. Click Go.
  6. Find the com.apple.Bluetooth.plist file.
  7. Move the plist file to the Trash.
  8. Click Go > Go to Folder
  9. Type in: ~/Library/Preferences/ByHost
  10. Click Go.
  11. This time find com.apple.Bluetooth.XXX.plist file (this will be made up of some random letters) and move it to the Trash.
  12. Now restart your Mac - it will automatically generate new Bluetooth plist files the next time you turn Bluetooth off and on again.

5. Re-configure and reset

This is the last port of call. You can easily reset all your Bluetooth devices from the menu bar.

  1. Press shift + Option/Alt at the same time as you click Bluetooth in menu bar.
  2. Click on Debug > Remove all devices.
  3. Open the menu again and click Debug > Reset the Bluetooth module.
  4. Now try and re-pair your Bluetooth devices.
121 replies

Oct 18, 2019 1:55 AM in response to galuh11

Doesn't work for me.

I've updated to Catalina, removed all bluetooth devices, reset bluetooth module, and connected again.

Now speaker connects, and doesn't disconnects by itself every time - that's good. But it won't play any sound most of the time. Sometimes it occasionally plays sound from my apple music app, however it won't play anything else (like youtube or soundcloud). When I connecting to the speaker, playback just stops and nothing else is happen. If I click play button again it's all goes like regular but no sound from the speaker, nor laptop internal speakers.

So its behaviour still highly inconsistent (in other words it doesn't work properly).

I'm tired and deeply disappointed.

Nov 20, 2019 12:05 AM in response to Matukash

I've been in touch with Harman Kardon (Sweden) recently and their support team blames it on Apples bluetooth protocol. I told them that I had an Onyx 3 up until a few days ago which worked just fine - so I don't really buy that argument. If the Onyx 3 protocol works, how come they can't make the Onyx 5 work?


They also wrote, which upsets me, that the speaker is made for phone/tablet use and not for computers. Seriously, who makes a speaker in 2019 that's not compatible with laptops?!


I'm directing my attention to Apple and I hope that there's something you can do for me and the rest of the people in this thread.

Nov 20, 2019 5:16 AM in response to makisparrow

I used one from Logitech with permanent power supply. At least, this one is reliable ;).

Also did not found out the logic, when the HK speaker disconnect, sometimes very wired.

For me, searching songs on YouTube is a permanent activity. So one switch off criteria is the time between two songs,

if they are not played immediately after each other with an interruption of maybe one minute, bluetooth connection brake..

Apr 17, 2020 10:03 AM in response to x_men_naruto96

If you don't mind reset HK speaker every time you want to connect it to Macbook, actually there is a work around to control the speaker volume by re-routing the signal. You need to install the latest version of Soundflower, then choose the input of soundflower (2ch) as HK speaker while the output of your macbook is soundflower (2ch). Then you will be able to control the volume.

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Harmann Kardon Onyx Studio 5 Speaker issue

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