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the apple logo stuck.how to fix this problem?i try to restore the device

but the itunes could not restore and show the message unknown error

occurred (9).

iPhone 6s, 12

Posted on Feb 10, 2019 3:47 AM

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Posted on Feb 10, 2019 3:56 AM

Sorry to hear that! Have you tried the steps here: https://support.apple.com/en-us/HT201444


Sometimes the issue can be a cable, the network, firewall or anti virus. Follow the article exactly, that usually helps!

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