Money Taken from my Credit Card Account
I have a I tunes payment that goes out each month for £0.79 but on 22nd January, £73.99 was taken out of my credit card account. Can someone please arrange for this payment to be refunded.
iPad mini, 12
I have a I tunes payment that goes out each month for £0.79 but on 22nd January, £73.99 was taken out of my credit card account. Can someone please arrange for this payment to be refunded.
iPad mini, 12
You do not say where you see this purchase. If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?
Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/
Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075 (the previous link is more specific)
Forward attempts to: reportphishing@apple.com
If you still think the charge is real:
See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.
http://support.apple.com/HT204088
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
If you do now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: http://www.apple.com/legal/internet-services/itunes/). Apple does refund on a case by case basis, but they can also refuse.
Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084
Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"
If a reporting a problem request is unsuccessful you can also try:
Other ways to contact iTunes Support:
https://www.apple.com/emea/support/itunes/contact.html
or
https://support.apple.com/country-selector/itunes
You do not say where you see this purchase. If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?
Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/
Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075 (the previous link is more specific)
Forward attempts to: reportphishing@apple.com
If you still think the charge is real:
See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.
http://support.apple.com/HT204088
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
If you do now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: http://www.apple.com/legal/internet-services/itunes/). Apple does refund on a case by case basis, but they can also refuse.
Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084
Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"
If a reporting a problem request is unsuccessful you can also try:
Other ways to contact iTunes Support:
https://www.apple.com/emea/support/itunes/contact.html
or
https://support.apple.com/country-selector/itunes
Remember, this forum is populated by other users of Apple products, not Apple itself. Try to do the self-help stuff as much as possible because it is faster than waiting for somebody from Apple to do it for you. If that doesn't get you your answer then use the contact link at the bottom of my earlier post.
The money taken out has a reference 08001076285 IRL which looks similar the the normal format of the monthly I Tunes payment. I have not ordered anything which would cost this money.
Money Taken from my Credit Card Account