Unable to mount external HD on Mac

Hello everyone and anyone,


I have a Mac Mini running macOS Sierra V.10.13.6. I have a 6TB Seagate Backup Plus Hub external HD which I usually connect (bought less than a year ago). Yesterday, a problem with my power outlet caused the drive to disconnect without ejecting properly and I have not been able to mount it since.


I checked the power source, USB cable, etc.

I tried disconnecting/reconnecting the device and restarting the computer.

I tried resetting the pram/nvram (with the external drive attached).

I opened Disk Utility and attempted to mount the disk1s2 volume from there. The mount button was not greyed out, but pressing it did not do anything. I ran First Aid, and it came back with the following info:


Repairing file system.
Volume is already unmounted.
Performing fsck_hfs -fy -x /dev/rdisk1s2
Checking Journaled HFS Plus volume.
Checking extents overflow file.
Checking catalog file.
Invalid sibling link
Rebuilding catalog B-tree.
The volume   could not be repaired.
File system check exit code is 8.
Restoring the original state found as unmounted.
File system verify or repair failed.
Operation failed…


I tried the mount and force mount commands on Terminal, but nether were successful.

I then used the verifyDisk command line and it came back with the following results:


Mac-mini-di-User-2:~ user$ diskutil mount /dev/disk1

Volume on disk1 failed to mount; if it has a partitioning scheme, use "diskutil mountDisk"

If the volume is damaged, try the "readOnly" option

Mac-mini-di-User-2:~ user$ mount force /dev/disk1

mount: You must specify a filesystem type with -t.

Mac-mini-di-User-2:~ user$ mount -t /dev/disk1

Mac-mini-di-User-2:~ user$ mount force -t /dev/disk1

usage: mount [-dfruvw] [-o options] [-t external_type] special node

       mount [-adfruvw] [-t external_type]

       mount [-dfruvw] special | node

Mac-mini-di-User-2:~ user$ mount -t force /dev/disk1

usage: mount [-dfruvw] [-o options] [-t external_type] special node

       mount [-adfruvw] [-t external_type]

       mount [-dfruvw] special | node

Mac-mini-di-User-2:~ user$ diskutil verifyDisk /dev/disk1

Started partition map verification on disk1

Checking prerequisites

Checking the partition list

Checking the partition map size

Checking for an EFI system partition

Checking the EFI system partition's size

Checking the EFI system partition's file system

Checking the EFI system partition's folder content

Checking all HFS data partition loader spaces

Checking booter partitions

Checking Core Storage Physical Volume partitions

The partition map appears to be OK

Finished partition map verification on disk1

Mac-mini-di-User-2:~ user$ 


I am now at the stage where I don't really know what to do next, or what else I can try.

Please help...





Mac mini, 10.13

Posted on Feb 14, 2019 4:08 AM

Reply

Similar questions

14 replies

Feb 15, 2019 1:24 AM in response to mikehenry9

Hello everybody,


I just wanted to thank you all for your replies. The comments I have received on this thread have been a great help to me and I hope to pass on the results of my experience to anyone else who may be experiencing similar difficulties in the future.


In the end I decided to take the advice of kahjot and BDAqua and to look into data recovery software.


I was very tempted to go with Prosoft's Data Rescue App; the advantage with this was that you are able to download a free trial version and preview the results before making the purchase. I was very impressed with this software but decided instead to take a very small gamble and to go with DiskWarrior, purely on the strength of their reputation. The price of both applications was more or less the same, I think.


In the end, DiskWarrior managed to recover almost 6TB of folders and files. Everything (so far!) seems to be in the exact same order as it was before the failure, and the software was able to rebuild, rewrite and replace all the data in the same target location (ie: my external HD). Naturally, I am extremely happy with the results and would highly recommend both DiskWarrior and Data Rescue to anybody.


Thanks again to everyone for their help on this thread and all the very best.

Feb 14, 2019 10:03 PM in response to Lord_Jimmy

Mounting a hard disk or drive disk simply means to make the disk available for macOS to perform read and write operations on it. Usually, mounting is an automatic process and happens when the hard drive is connected with your Mac computer. Hard-Drive mounting can be done manually using Disk Utility found under Utilities folder. If everything is working fine on the disk, it should be visible on the left-hand-side menu of Disk Utility. Select the disk and click on mount to make it accessible by the Mac operating system.


Major Mounting Issues on Mac:-

1.Incorrect Formatting of the Disk

2.Corrupt Disk

3.Unsafe Removal of the Disk

4.Power Failure

5.Connecting Hardware

Steps to Resolve the Hard-Disk Mount Issues:-

One of the most commonly used solution to resolve the mount issue is to simply restarting the Mac computer-system and then simply connecting the disk again to check. If this does not solve the issue, Disk Utility can become a handy tool to resolve this Mac hard disk drive mount problem.


1.Follow the below listed steps of checking whether the Mac hard drive or disk is properly connected to the system and powered on whenever required.


2.If the disk or drive is still visible in Disk Utility but it did not mount, select the drive and click on Verify Drive. This will check the disk for any errors on the disk that can be repaired. If any errors are detected, further click on the Repair Disk to attempt repair of issues found. If this completes successfully, remove the disk and connect it again.  


3.If above procedure did not work for you to resolve this problem, “live verification” can be performed to fix the issue. Shutdown your Mac computer and keeping the disk connected start the system. While the system boots, press Command+R. A menu will be displayed from where Disk Utility can be selected. Select the disk and follow the procedure mentioned in second point.  


4.Sometimes, the Disk Utility may not function as desired. In this case, it can be accessed from the Terminal as follows:


· Go in the Applications > Terminal


· Enter: diskutil list (This will list out the available volumes)


· Check the volume indetifier from the table that appears.


· Enter: diskutil repairVolume [diskvolume identifier]


After performing the above steps, you will be able to resolve this Mac hard disk or drive mount problems and further access all the files and folders quite easily.



Feb 15, 2019 9:19 AM in response to BDAqua

I agree. I sometimes hesitate to suggest it because it’s not cheap. But it is dirt cheap compared to what you might spend on data recovery or redoing lost work or lost backups. I consider it an essential part of my toolkit. You may not need it often, but when you do, it can save you time, aggravation, and money. It is far more capable of fixing directory problems than Disk Utility.


Data Rescue is another app that you won’t need often, with any luck. I really like that the demo will give you an idea of what can be recovered.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to mount external HD on Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.