My credit card was blocked by Apple

A couple days ago I intended to buy an app and instead of "OK" got a message in which I was asked to enter my credit card data. But when I entered all the necessary information I was told that my credit card can not be used with iTunes and AppStore. I made a call to suppoprt and was very surprised by the fact that Apple blocked my card. The reason: to prevent leakage from my account about my personal data. (Background: about a week ago I asked Apple to return me the payment for one app that I didn't buy. In fact, it was one of those application that force you to make a purchase without your consent. I reported this fact to the support team and the money was returned.)

BUT! Apple thought that maybe someone else, but not me, made that purchase so the only way to prevent this happening again is to block my card. WITHOUT informing me about it! No mail, no message, no phone call - nothing! Just blocked because someone thought it would be better for everyone. OK, may be it was right, BUT! When I called to support and said that not someone, but I was responsible for the purchase and everything is fine with my account and card and asked them to unblock my card I was told that it is impossible and there is only one way to get the possibility to buy something in the Appstore is to change the card! What a nonsense! Apple has voluntarily and without informing me blocked my card and now says that there's nothing they can do!

What should I do in that case? Sure, I won't change my card because of the whim of Apple. Why can not Apple unblock my card?

Posted on Feb 15, 2019 2:55 AM

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Question marked as Top-ranking reply

Posted on Feb 26, 2019 2:16 PM

You can contact Apple whichever way you want, and they're still not going to unblock your card. Twitter is the same people as chat and phone and email support. They're all trained the same and follow the same policies. You've already contacted Apple and been given a solution; just because you disagree with it, it does not change that the fact is you must use a different card to use the iTunes and App Stores. Future contact with Apple will reiterate this, and the harder you push the more they are likely to be stricter and less willing to work with you.


This is what happens when you report that your account or card has been used fraudulently-- Apple is trying to help protect you from future fraud.


If you don't want this to happen, don't demand refunds for stuff you "didn't purchase".


Just an FYI, if you don't read the fine print that doesn't exempt you from payment; you are still technically legally bound by the agreement even if you believe/state you were duped into the purchase by a third party. That's not Apple's fault and they're not obligated to refund you under any circumstance. They did so as good will. Accept the consequences of your actions (i.e. not reading / fully understanding what you were downloading and then reporting fraud--which is illegal in most places, by the way, so you better be certain that your card actually was used fraudulently) and use a different card, buy iTunes Store credit, or use PayPal.

9 replies
Question marked as Top-ranking reply

Feb 26, 2019 2:16 PM in response to ouosamu

You can contact Apple whichever way you want, and they're still not going to unblock your card. Twitter is the same people as chat and phone and email support. They're all trained the same and follow the same policies. You've already contacted Apple and been given a solution; just because you disagree with it, it does not change that the fact is you must use a different card to use the iTunes and App Stores. Future contact with Apple will reiterate this, and the harder you push the more they are likely to be stricter and less willing to work with you.


This is what happens when you report that your account or card has been used fraudulently-- Apple is trying to help protect you from future fraud.


If you don't want this to happen, don't demand refunds for stuff you "didn't purchase".


Just an FYI, if you don't read the fine print that doesn't exempt you from payment; you are still technically legally bound by the agreement even if you believe/state you were duped into the purchase by a third party. That's not Apple's fault and they're not obligated to refund you under any circumstance. They did so as good will. Accept the consequences of your actions (i.e. not reading / fully understanding what you were downloading and then reporting fraud--which is illegal in most places, by the way, so you better be certain that your card actually was used fraudulently) and use a different card, buy iTunes Store credit, or use PayPal.

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My credit card was blocked by Apple

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