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Under Software Update: Install Now cannot be highlighted because "You can install this update when your iPhone is finished restoring from iCloud backup." I have no idea why my iPhone should be restoring from an iCloud backup and it never finishes

I show an iPhone update to 12.1.4 is available but I cannot load it because my iPhone says it is being restored from the iCloud backup. But nothing ever happens. It was supposed to automatically download the update last night but that didn't happen. How do get out of the iCloud backup restoration?

Posted on Feb 15, 2019 6:35 PM

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Question marked as Apple recommended

Try going to Settings>your name>iCloud>iCloud Backup, and see if the option to "Stop Restoring iPhone" is displaying where you normally would see the "Backup Now" option. If it is, then tap on that to stop the restore.


If you find that later you seem to be missing anything that you expected to be restored, then you can erase your device and restore from your iCloud backup again. Be sure that if you do this, you restore from a backup that was made before you ran into this situation.


Best,


GB

Posted on Feb 15, 2019 6:41 PM

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1 reply
Question marked as Apple recommended

Feb 15, 2019 6:41 PM in response to emo1

Try going to Settings>your name>iCloud>iCloud Backup, and see if the option to "Stop Restoring iPhone" is displaying where you normally would see the "Backup Now" option. If it is, then tap on that to stop the restore.


If you find that later you seem to be missing anything that you expected to be restored, then you can erase your device and restore from your iCloud backup again. Be sure that if you do this, you restore from a backup that was made before you ran into this situation.


Best,


GB

Under Software Update: Install Now cannot be highlighted because "You can install this update when your iPhone is finished restoring from iCloud backup." I have no idea why my iPhone should be restoring from an iCloud backup and it never finishes

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