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Purchased a movie and it won’t play just a black screen

i bought a movie and i downloaded it and it won’t play. the title menu will come up and i’ll click play then it goes to a black screen with the controls at the bottom. i’ve unauthorized my computer and reauthorized it i’ve uninstalled itunes and reinstalled it. i’ve logged out and logged back in. and rest my laptop (i have a pc.) nothing will work. im very frustrated

Posted on Feb 17, 2019 2:22 PM

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Question marked as Apple recommended

You've also deleted and redownloaded it ? If you have, contact iTunes Support : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww

Posted on Feb 18, 2019 12:30 AM

1 reply

Purchased a movie and it won’t play just a black screen

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