My brother passed away but straight talk refuses to unlock the phone. I’m at a loss of what to do. They are almost forcing me to throw away a perfectly almost new iPhone 6. Help

Phone held hostage by straight talk after loss of relative

Posted on Feb 18, 2019 10:33 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2019 10:53 AM

From their website:


  1. Straight Talk will unlock phones of current and former Straight Talk customers without charge. Non-former customers may request unlocking, but Straight Talk may charge a reasonable fee.
  2. The Straight Talk phone must have been activated on Straight Talk Service for no fewer than 12 months with service plans redeemed in no fewer than 12 months.
  3. Customers must possess a Straight Talk phone that is not reported stolen, lost, or associated with fraudulent activity.
  4. If a customer in good standing requesting phone unlocking is deployed as military personnel, upon provision of deployment papers, Straight Talk will honor that customer's unlocking request.


If you do not qualify for any of the above, I'd recommend selling the phone to some one who wants to use the Straight Talk service and using those funds to buy yourself another unlocked phone.

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Question marked as Top-ranking reply

Feb 18, 2019 10:53 AM in response to Straighttalkmess

From their website:


  1. Straight Talk will unlock phones of current and former Straight Talk customers without charge. Non-former customers may request unlocking, but Straight Talk may charge a reasonable fee.
  2. The Straight Talk phone must have been activated on Straight Talk Service for no fewer than 12 months with service plans redeemed in no fewer than 12 months.
  3. Customers must possess a Straight Talk phone that is not reported stolen, lost, or associated with fraudulent activity.
  4. If a customer in good standing requesting phone unlocking is deployed as military personnel, upon provision of deployment papers, Straight Talk will honor that customer's unlocking request.


If you do not qualify for any of the above, I'd recommend selling the phone to some one who wants to use the Straight Talk service and using those funds to buy yourself another unlocked phone.

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My brother passed away but straight talk refuses to unlock the phone. I’m at a loss of what to do. They are almost forcing me to throw away a perfectly almost new iPhone 6. Help

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