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ipad air stuck on black screen

Ive tried hard resetting it and linking it to my pc to update and reset it from itunes, but nothing seems to work. itunes just says it cant find the ipad just after having completed the process of exctracting the software, funny thing is it takes a really long time to do it and it ll say "cant find the ipad" everytime. any tips?

iPad Air WiFi Cell TD-LTE

Posted on Feb 19, 2019 2:39 AM

Question marked as Best reply

Posted on Feb 19, 2019 11:47 AM

It appears, from what you posted, that you have already tried everything you can do to resolve this yourself. At this point, I would suggest that you consider making a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options for potential resolution.


Ref: Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Best reply

Feb 19, 2019 11:47 AM in response to Community User

It appears, from what you posted, that you have already tried everything you can do to resolve this yourself. At this point, I would suggest that you consider making a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options for potential resolution.


Ref: Genius Bar Reservation and Apple Support Options - Apple

ipad air stuck on black screen

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