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Payment Method

Why is my payment method keep telling me that my purchase could not be completed? What’s wrong??

Posted on Feb 19, 2019 11:34 PM

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Posted on Feb 20, 2019 12:41 AM

Are you also getting a message to contact iTunes Support ? If you are, have you done as instructed and contacted them ? If not you should do so (these are user forums, not iTunes Support, we won't know why you are being told to contact them) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

1 reply
Question marked as Best reply

Feb 20, 2019 12:41 AM in response to isawmei

Are you also getting a message to contact iTunes Support ? If you are, have you done as instructed and contacted them ? If not you should do so (these are user forums, not iTunes Support, we won't know why you are being told to contact them) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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