Unwanted Pop Ups, Trojan

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Level 1

11 points

Unwanted Pop Ups, Trojan

Hi,

i need help to remove some kind of Virus or pop ups, requesting Flash Player to upgrade and Mac AntiVirus to scan my Mac.

Whenever I start a new website, a new window is open and directly goes into some link as below

https://s3.amazonaws.com/15163182/da96df91-f91e-4c09-b59/OKzMsv45mEWWNko1FAgAag=/81ed1269-?clickid=b1aeb309e03f49aeae166ea9da191d53&geo=ID&source=2547&r=e278a5bb-971d-e911-81f7-ed46f4389d4a&s=359e7c6b-c25b-41a1-8a5c-1c2f0a096e24&client=safari&st=aHR0cDovL3d3dy5jb25zb2xlcXVldWUuY29t&h=VhNARBQNFgYGBA0AAQAdBAZgBgcPAR4LAQYYBQ0DBgMEGBwCCAwHBBYaF11dEwgBDw8MAgUHBRgAHhJVFQ4WUwcDFVAHUlQaDQMHURlICAMBGw8FUgEYUUkFBFYCBAwNUgFVDx0QXEZTFg4UXUBZQUEKGRhHBxhUWUxLXV5XQEcaVVpZDx0QQ1EVDlpDWVgBE0JTXxUOBQUNAgETUVRGFQ5AREBRUA%253D%253D&x=1&u=aHR0cHM6Ly9zMy5hbWF6b25hd3MuY29tLzE4OTU3L2Y2ZjdhNjUzLTRjNDYtNDJmYS04MThmLTk2ZWIvUGxheWVyLmRtZz9jbGlja2lkPWIxYWViMzA5ZTAzZjQ5YWVhZTE2NmVhOWRhMTkxZDUzJmdlbz1JRCZzb3VyY2U9MjU0NyZyPWUyNzhhNWJiLTk3MWQtZTkxMS04MWY3LWVkNDZmNDM4OWQ0YSZzPTM1OWU3YzZiLWMyNWItNDFhMS04YTVjLTFjMmYwYTA5NmUyNCZjbGllbnQ9c2FmYXJpJnN0PWFIUjBjRG92TDNkM2R5NWpiMjV6YjJ4bGNYVmxkV1V1WTI5dA%3d%3d

I need help to remove this.

Thank you

Claudia

MacBook Pro 13", 10.14

Posted on Feb 21, 2019 9:59 PM

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Answer 1

Top-ranking reply

dominic23

Level 10

84,018 points

Feb 21, 2019 10:30 PM in response to claudiawats

Popups

1. Click  menu in the menu bar, hold the shift key on the keyboard down

and choose “Force Quit Safari” from the dropdown.

Safari will quit.

Launch Safari holding the shift key down.

2. Pop-ups and ads in Safari

Quoting:

" If you see an annoying pop-up in Safari, you can go to the Search field and enter a new URL

or search term to browse to a new site.

If you don’t see the Search field on your iPhone, iPad, or iPod touch, tap the top of the screen to make it appear.

Some popups and ads have fake buttons that resemble the close button,

so use caution if you try to close a pop-up or ad.

If you're unsure, avoid interacting with the popup or ad and close the Safari window or tab."

https://support.apple.com/en-us/HT203987

3. Run the latest release of MalwareBytes for Mac to remove malware/adware.

Install guide: https://support.malwarebytes.com/docs/DOC-1817

Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190

The installer may ask you to allow it in Security & Privacy /System Preference. Allow it.

Click the blue “Scan Now” button.

Once done, scan again. Quit Malwarebytes for Mac.

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Answer 2

claudiawats Author

Level 1

11 points

Feb 22, 2019 12:19 AM in response to dominic23

Dear Dominic,

thank you for answering and solving my problem.

I have downloaded the MalwareBytes, scanned and removed the threats.

Regards,

Claudia

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Unwanted Pop Ups, Trojan

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